We want you to be happy with the products you select. The unfortunate truth, though, is that sometimes things go wrong. If there is a problem with the order; ie, an item is broken, or the wrong item is placed in your box, please E-mail us immediately. We will, of course, make it right as quickly as possible at no cost to you.
If upon receipt of your order you realize that you made a mistake in ordering, that, for example, we will accept returns of UNOPENED products, although we must charge a 20% restocking fee in addition to the cost of shipping. You *must* first notify FACE, etc of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable. However, once a product has been opened, we are unable to resell it for reasons of quality control. Therefore, we are unable to accept returns of any opened products for any reason (except, as described above, in case of our error, with prior authorization.) If for any reason you find it necessary to change or cancel an order, please call us (915) 845-2829 within 30 minutes of placing the order. After that time we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined above. If the package has been packed and postage applied to the box, you will be charged the S&H we have invested.
Obagi 60 Day Buy with Confidence Return & Price Protection Policy
We back all of our Obagi products with a money-back guarantee. If you are not completely satisfied with this product for any reason, FACE, etc will gladly refund your purchase price with a 20% restocking fee, excluding shipping charges, within 60 days of purchase. Original box if applicable must be returned with product and no more than 50% of the product can be used.
If you choose to return or exchange your product you must first contact us for a Return Authorization number. We will provide shipping instructions at that time.
If you find Obagi at a better price from another authorized Obagi distributor within 60 days of your purchase, simply email us the link to the better priced product and your order number to firstname.lastname@example.org and we will credit you the difference.
We will need your order number, name, address, phone number, and product to be returned. We will also need a copy of your invoice when you return the product.
For your protection, we recommend that you use UPS, FedEx or insured USPS for shipment.