Orders received by Noon EST are normally shipped the same day via USPS or FedEx and normally take approximately 3-5 business days to arrive. All orders received after Noon EST on Friday will be processed and shipped the following Monday.
We offer free shipping on orders shipped to the U.S. over $65.
Unless specified by the customer during check out, FACE, etc reserves the right to ship all merchandise via USPS, FedEx Ground or SmartPost. If a signature is required, customers are responsible for picking up items from the carrier’s office if they are not present at the time of the delivery. Customers that do not receive U.S. Mail at their address are responsible for choosing some form of FedEx delivery instead.
International Shipping: We ship International orders via USPS for an additional charge.
We reserve the right to cancel any order.
DERMALOGICA Products: We do not ship Dermalogica products in factory boxes. They are too easily damaged in transport and give the impression that the product is damaged.
Shipping to other than billing addresses: Orders shipped to other than billing addresses may be delayed until we verify the legitimacy of the alternate address. Be sure to include pertinent contact information for verification.
Reshipping: Any order reshipped due to incorrect or incomplete shipping information will have the original freight charge added to the amount due.
Orders cancelled prior to shipping are subject to a $7.50 cancellation fee.
Return Policy: We strive to provide the best products and services available, however, we understand that there may be occasions where a merchandise return is warranted. A Merchandise Return Authorization must be obtained prior to returning any item. No exchanges or credits will be processed for items returned without authorization. Unless otherwise specified, return To Stock merchandise must be returned in the same condition as when sold and is subject to a 20% restocking fee plus any incurred shipping cost. Returned goods will not be accepted after thirty (30) days from date of purchase. Returned goods without a RMA # WILL be refused and returned to sender.
(IS Clinical products have a 30 day money back guarantee less shipping costs. FACE, etc Mineral Make-up products have a 30 day money back guarantee if the product was tried and found to be unsatisfactory for any reason.)
To obtain authorization for a return, please send an email to firstname.lastname@example.org stating the item(s) to be returned and the reason for return. We will reply with an authorization for the return or a reason why the authorization was denied.